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« on: May 09, 2016, 02:23:04 PM »
It all started March 22, collected my payment and I was about to get on the highway (50 miles from Fort collins to Lafayette) and the seller informs me the bike isn't charging. ....
It took him about a week to get the bike in due to freak snow storms in Colorado and another 3 weeks for polaris to assess that it was probably the charging controller I renegotiated a price with the seller based on the cost to repair the bIke of my freaking dreams.
Flash forward a month to when I actually buy the bike April 19th the part is on back order and is set to begin it's journey to lakewood (my new closest empulse "mechanic") in another week Friday the 30th. I called nearly every day following the shipping to try and get a tracking number.
Now last friday, the 6th, I call ask the same old "tracking number?" Question and the guy on the phone says "oh my god, I'll be right back" and puts me on hold. After an agonizing minute he comes back to tell me he's holding the part. (Believe me in the time I spent talking with the people there trying to convince them to let me take a swing at it I could have removed the charging controller at least).
Of course they can't just put in on last friday and due to the riding season ramping up and them never knowing when the part was going to come in they expect to get to it Wednesday or possibly tuesday..... they got to it Wednesday (see below ).
I needed to replace the brake lever and I talked myself into a fender reducer, and I was able to find and get in parts so I went in last Saturday morning and pleaded with them to just let me put the charging controller in, but they didn't want me screwing anything up and I'd rather not give them a reason to void my remaining battery warranty (I feel like they would probably make that a nightmare too based on this experience with polaris). They did let me put on the fender reducer and new matching brake/clutch levers, I mean they had it all stripped down (seat/fairings) very quick easy job done in under an hour for both.
I'm not happy mainly because of the price I'm paying for this charging controller but my plan is to avoid polaris like the plague and find a better way to get parts even if it's ordering it though polaris. I went to the victory dealer in fort collins but when I went in I didn't even see a banner for the empulse and they seemed very confused by them taking over brammo warranties and directed me to lakewood :/