Brammo Owners Forum

Brammo Empulse Discussion => Brammo Empulse => Topic started by: Sabinn on March 07, 2016, 01:16:29 AM

Title: Canadian bought a Brammo in 2014. who will honor the warranty?
Post by: Sabinn on March 07, 2016, 01:16:29 AM

My bike runs fine, I have no problems with it at all. I am very pleased with my purchase.

I bought a Brammo Empulse 2014 during the fire sale (October 2014). I imported it into Canada. I have all the paperwork and the purchase/import is a 100% above board.
I live in Vancouver, BC Canada.

I walked into a Polaris dealership recently and inquired about warranty coverage. The rep punched my VIN# into his system and said "according to the Polaris inventory, you're bike doesn't exist". He swung the monitor around and I could see that every field on the screen was blank.

Who do I contact at Brammo to discover how I can claim warranty service on my bike (in Canada) should the need arise?

Title: Canadian bought a Brammo in 2014. who will honor the warranty?
Post by: Consultec on March 07, 2016, 02:38:29 AM

Victory dealers should honor it or cross the border.


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Title: Re: Canadian bought a Brammo in 2014. who will honor the warranty?
Post by: Chocula on March 07, 2016, 11:38:27 AM

If you contact Victory customer support at 1 (877) 737-7172, tell them you have an electric back and ask to speak with Kaylene.  You probably won't be able to talk with her directly until a case gets opened and she call you back in a few days.  She can help you identify who is supposed to be supporting your bike and make sure they know they are supposed to be supporting your bike.  After you get a list of all supporting dealers within any reasonable distance from you, talk to ALL of them and make sure they have received training, diagnostic equipment, are willing and able to work on your bike, etc.

The front line support will tell you that your serial number is not in their system, and to take it to any Victory dealer.  While this may be the case on a flat, non-rotating plane in a vacuum that because management says dealers can support your bike, therefore they can; back here on round spinning Earth, many if not most dealers are nowhere near able to support you yet.

Title: Re: Canadian bought a Brammo in 2014. who will honor the warranty?
Post by: Ndm on March 08, 2016, 08:33:33 AM

I stopped by the local victory dealer (spoiledsports in Bowmanville, Ontario,Canada) and checked out the new empulse, the mechanics have been trained but when I asked him about brammo support he said "what's brammo" I explained the situation and he said he would have to check with corporate

Title: Re: Canadian bought a Brammo in 2014. who will honor the warranty?
Post by: littlefreak3000 on March 08, 2016, 09:29:02 AM

Quote from: Ndm on March 08, 2016, 08:33:33 AM

I stopped by the local victory dealer (spoiledsports in Bowmanville, Ontario,Canada) and checked out the new empulse, the mechanics have been trained but when I asked him about brammo support he said "what's brammo" I explained the situation and he said he would have to check with corporate

It amazes me that people can have a career in motorcycles and have no idea what is going on in the industry or the company they support for that matter.