I'm happy to report that I'm charging again and back on the road. It was a long process because Brammo, mainly in the person of Adam Lukoic, basically had to establish a new service center for the Bay Area. Scuderia will no longer do Empulse-specific work, such as a failed charging system. From what I can gather, Adam talked to Polaris and a decision was made to make Arlen Ness Motorcycles in Dublin the new service center. This of course would have happened anyway when Victory began selling the Empulse, my problem was just the catalyst for it happening a bit sooner.
Arlen Ness is a big place. I guess Arlen is a well known name in custom cruisers, which is why I'd never heard of him. But it's a classy operation, squeaky clean, and looks like they make money hand over fist. Cruisers galore. So it's strange to go there for matters related to an electric sport bike. But Jon, the service manager, seems to be quite happy to be in the Empulse business now.
The problem, I was told, was the connectors to the charger. They melted. I was told this is a "known problem," the solution to which is to install more robust connectors.
So I missed about two months on the Empulse, but I have fun riding my new-ish Beemer Nine T in it's place. And Brammo paid for everything, including the tow to Arlen Ness.
The bummer, for the future, is that Arlen Ness is about 50 miles from either my work or my house. Scuderia was 20 miles from my house but only 2 miles from my office. Arlen Ness is close to a BART station -- just 2 blocks. For ordering parts or any help I might need with tires, brakes, chains, etc., I'll still go to Scuderia.