As an EE (and EV Parts reseller, and having built my own EM), I observe that the fans are working exactly how they're supposed to. They're there to cool the charger when it starts going above a set temperature. Nothing more, nothing less. Under different environmental temperatures, the on/off times are going to be different because its not time based, its temperature based.
The charger seems to ramp current up slowly (good idea for lithium) until full charger power. At some point, the temperature of the base plate gets too warm, fan turns on. It stays on until after the current drops. The fans continue until the base plate is below the set temperature.
From what you've explained, your bike is doing just what its supposed to, and there's nothing out of the ordinary, nor any proprietary information missing. That's just how chargers work, along with just about every other type of power electronics out there,