Chicago/Milwaukee area? I was told the same thing by the guy finalized my deal. He gave me the impression the dealer was added by Brammo and not actually interested in the bikes. But that salesman is no longer there, so who knows what their attitude actually is. The service person I've been dealing with has been helpful and very eager to learn the product.
Having worked at a motorcycle dealership for a year and a half after college (oh, to be young again), I can say that you probably didn't miss much.
If you are in my area, feel free to swing by anytime. I'm almost at 4K miles and can give you the full rundown of my ownership experience.
I stopped by Scuderia when I was in San Francisco a few months ago, and circled the store for a good 15 minutes with my Brammo bag before anyone said a word to me. I tried to talk about the bikes, but left feeling like I was wasting their valuable time. Even good dealerships have their off days.