I am trying to get support for my Brammo Empulse R that I purchased from San Diego BMW Motorcycles in 2013. I really do love the motorcycle, but I have been running into a wall when trying to get it serviced. I originally called BMW Motorcycles of San Diego as they completed the 9k mile service. They informed me that they no longer sell or service the Brammo line, or the new Victory Empulse model. Since Polaris acquired the electric motorcycle business from Brammo I called Polaris directly and was told that I just need to call around to Polaris dealers in the area that will service my Brammo Empulse R. Polaris could not direct me to any shop/dealer that could complete the 12k mile maintenance that my bike requires. None of the Polaris dealers I spoke with in the area would even touch it (even the shop that sold the Victory Empulse-TT). When I asked about getting the tire changed, they stated that I would need to take the wheel off and bring it in because they would not work on a bike that their mechanics were not certified to work on. I also own a Polaris RZR, but with the service I am receiving I am continuing to question my riding choices.
I have finally reached out to Brammo and am awaiting a callback from Kurt Beckman. In the past I always had great service and support from Brammo (especially Adam Lukoic when he was the service manager). I hope either Brammo or Polaris will help me in finding a solution to getting my bike serviced and also inform me of the current process should a warranty issue arise (specifically speaking to the 5yr battery warranty).
I have reached out to 4 different dealers in my area to no avail. I hope to continue to support new technologies and the companies that make them possible knowing that they also support their current and past customers, but this is making it pretty hard.
-Tammie
