It's time to face the fact that Polaris isn't going to offer parts or service in any reasonable manner for the Empulse TT. I just heard from my dealer that the gasket kit for the Empulse TT transmission is not available. As many as you know, I tried to get the crush washers for the transmission after doing an oil change and was told by Polaris (via the dealer) that the washers were not sold separately and I would need to buy the entire transmission. I found a part number on the Polaris website for a gasket kit that included the crush washers for $140. Two months ago, I paid the money and ordered the kit. The dealer got word from Polaris that the gasket kit isn't available and I needed to order the entire transmission if I needed a gasket. So, even if the part is shown and a part number and price listed, the part doesn't really exist. I am tempted to order the transmission (around $3K) and see if it comes in---bet it isn't available.
So I would expect that Polaris' internal solution is to abandon the bike entirely, hope they last throughout the warranty period and resolve warranty claims on a case by case basis to try to keep from being sued by the customer. This means no wear parts, no crash parts, only provable warranty claims during the two year period and hope the fleet goes away. After the warranty, you are on your own. Not the way to handle things in the 21st century with class action lawyers crawling around everywhere. It shouldn't be like this, the bike was purchased in good faith and the manufacturer should stand up and support the product in good faith. I was told that parts and service would be provided for this motorcycle and was lied to. That isn't right.
When the bike breaks down and can't be serviced, it will still look nice in my living room as a display and a reminder to me to never, ever, buy a Polaris product and to talk anybody I know about avoiding anything their company sells. A company that treats their customers and dealers like crap doesn't deserve any business.
