According to an article in my newspaper today, written by Rex Crum and Ethan Baron of the Bay Area News Group, the Better Business Bureau has given Tesla an "F" grade for not responding to customer complaints and problems. Steve McFarland, Chief Executive of the Better Business Bureau for Silicon Valley and Los Angles said the the BBB gave Tesla an "F" grade because the company does a poor job of responding to the dozens of complaints from consumers who have been verified by the BBB to have bought Tesla products.
The BBB says that Tesla does respond to some complaints: Of 65 complaints about Tesla cars recorded by the Bureau, 23 were resolved to the customer's satisfaction. In 10 cases, Tesla responded to the dispute but didn't make a good faith effort to resolve it, according to the BBB's data. In 17 cases, the issue was addressed but the customer either didn't accept the response or didn't notify the Bureau about it. In 15 cases, Tesla didn't respond at all.
